Your privacy is important to us. We’ve developed a Privacy Policy that covers how we collect, use, disclose, transfer, and store your information. Take a moment to get to know our privacy practices and reach out to us when you have any questions.

Collection and Use of Personal Information

Personal information is data that can be used to identify or contact a single person.
You may be asked to provide personal information anytime you are in contact with PT Komunitas Karya Kencana and its representatives. PT Komunitas Karya Kencana and its representatives may share this personal information with each other, and use it consistent with this Privacy Policy. We may also combine it with other information to provide and improve our products, services, content, and advertising.
You are required to provide your personal information in order to be able to use Moselo mobile application and fully experience the features within.

Here are some examples of the types of personal information Moselo may collect and how we may use it:

What personal information we collect

How we use your personal information

Collection and Use of Non-Personal Information

We also collect data in a form that does not, on its own, permit direct association with any specific individual. We may collect, use, transfer, and disclose non-personal information for any purpose. The following are some examples of non-personal information that we collect and how we may use it:

If we do combine non-personal information with personal information, the combined information will be treated as personal information for as long as it remains combined.

Cookies and Other Technologies

Moselo’s website and mobile application may use cookies and other technologies such as GPS, Bluetooth, NFC, gyroscope, and camera in your device. These technologies help us better understand user behavior, tell us which parts of our websites people have visited, and facilitate and measure the effectiveness of advertisements and web searches. We treat information collected by cookies and other technologies as non-personal information. We also treat Internet Protocol (IP) addresses or similar identifiers as personal information. Similarly, to the extent that non-personal information is combined with personal information, we treat the combined information as personal information for the purposes of this Privacy Policy.

Moselo also use cookies and other technologies to remember personal information when you use our website and mobile application. Our goal in these cases is to make your experience with Moselo more convenient and personal. For example, knowing your location helps us provide a customized and more useful features experience. Knowing your transaction history helps us make our advertising and e-mail communications more relevant to your interests. And knowing your contact information, hardware identifiers, and information about your device helps us provide you with better customer service.

As is true of most internet services, we gather some information automatically and store it in log files. This information includes Internet Protocol (IP) addresses, browser type and language, internet service provider (ISP), referring and exit websites and application, operating system, date/time stamp, and clickstream data.

We use this information to understand and analyze trends, to administer the application, to learn about user behavior on the application, to improve our product and services, and to gather demographic information about our user base as a whole. PT Komunitas Karya Kencana may use this information in our marketing and advertising services.

In some of our e-mail messages, we use a “click-through URL” linked to content on Moselo mobile applications or our website. When users click one of these URLs, they pass through a separate web server before arriving at the destination page on our website. We track this click- through data to help us determine interest in particular topics and measure the effectiveness of our user communications. If you prefer not to be tracked in this way, you should not click text or graphic links in the e-mail messages.

Disclosure to Third Parties

At times, Moselo may make certain personal information available to strategic partners that work with Moselo to provide products and services, or that help Moselo market to users. For example, when you book and make payment for services, you authorize Moselo and your carrier to exchange the information you provide during the activation process to carry out service.
If you are approved for service, your account will be governed by Moselo and your carrier’s respective privacy policies. Personal information will only be shared by Moselo to provide or improve our products, services, and advertising; it will not be shared with third parties for their marketing purposes.


Moselo shares personal information with the Experts who provide services such as delivering services and/or products to you, managing and enhancing users data, providing customer service, assessing your interest in services and/or products, and conducting customer research or satisfaction surveys.


It may be necessary – by law, legal process, litigation, and/or requests from public and governmental authorities within or outside your country of residence – for Moselo to disclose your personal information. We may also disclose information about you if we determine that for purposes of national security, law enforcement, or other issues of public importance, disclosure is necessary or appropriate.
We may also disclose information about you if we determine that disclosure is reasonably necessary to enforce our terms and conditions or protect our operations or users. Additionally, in the event of a reorganization, merger, or sale, we may transfer any and all personal information we collect to the relevant third party.

Protection of Personal Information

Moselo takes the security of your personal information very seriously. Moselo mobile application and website protect your personal information during transit using encryption such as Transport Layer Security (TLS). When your personal data is stored by Moselo, we use computer systems with cloud access housed in facilities using security measures (in encrypted form), including when we utilize third-party storage.

When you use Moselo mobile applications, the personal information and content you share is visible to other users and can be read, collected, or used by them. You are responsible for the personal information you choose to share or submit in these instances.

Retention of Personal Information

Moselo makes it easy for you to keep your personal information accurate, complete, and up to date. We will retain your personal information as long as your account is registered on Moselo mobile application. Shall you need to delete and/or remove your account on Moselo mobile application, you are freely to do so through a written request, delivered by e-mail to

Location-Based Services

To provide location-based services on Moselo mobile application, we may collect, use, and share precise location data, including the real- time geographic location of your device. Where available, location- based services may use GPS, Bluetooth, and your IP address, along with crowd-sourced Wi-Fi hotspot and cell tower locations, and other technologies to determine your devices’ approximate location. Unless you provide consent, this location data is collected anonymously in a form that does not personally identify you is used by MOselo to provide and improve location-based services.

Third-Party Sites and Services

Moselo website and mobile application may contain links to third-party websites, products, and services. Information collected by third parties, which may include but not limited to such things as location data or contact details, is governed by their privacy practices. Therefore, under no circumstances will Moselo be held responsible for the use of your collected personal data by third-party sites and services.

Our Company Commitment

To make sure your personal information is secured, we communicate our privacy and security guidelines to PT Komunitas Karya Kencana employees and strictly enforce privacy safeguards within the company.

Contact Us

If you have any questions or concerns about Moselo’s Privacy Policy or data processing, you can always contact us on